Backgrounder

What to do and who to contact to prevent, avoid and report hazards at federal railway crossings

Railway companies, road authorities, Transport Canada and road users all have a role to play in helping to enhance safety at railway crossings across Canada. Here is some key information on what to do and who to contact to prevent, avoid and report hazards at federal railway crossings.

Prevention

• When making your way through a railway crossing, pay attention to the surroundings.
• Take note of any hazards that could pose a risk to crossing users, particularly individuals with a mobility, hearing or visual impairment.
• Report your concerns directly to the responsible railway company, or to city officials if you are not sure who owns the tracks.
• You may also contact Transport Canada's Rail Safety Directorate with your safety concerns. Transport Canada is responsible for enforcing regulations and standards for federally regulated railways and monitors industry compliance through inspections and audits.

Emergency

• If you ever get stuck at a crossing, exit your vehicle immediately and move at least 30 m from the tracks.
• If you use an assistive device, ask for assistance to move away from the tracks.
• Call 911 or the railway's emergency number generally posted on the back of the crossbuck or on the signal bungalow

Reporting rail safety concerns at crossings

Here are examples of non-urgent situations that could affect rail safety and that anyone can report through SECURITAS, the TSB's confidential reporting system.

• Poor sightlines at public crossings
• Damage to the railway such as broken or missing crossing warning signs
• Uneven or damaged crossing surfaces

Email securitas@bst-tsb.gc.ca or call 1-800-567-6865. Clearly describe the issue of concern, including an identification of the rail equipment and its owner/operator. Include your name and contact information in case the investigator needs to clarify any details. Your identity will be kept confidential.